Check the indicator lights on the device; ensure the camera is powered on
Ensure that your internet modem/ router is functional and can go online to the internet.
If all the troubleshooting techniques listed above doesn’t resolve the problem follow, please reset the camera and update WiFi
If the Wi-Fi environment changes/ WiFi password changes, how to put the device back online?
To connect to a different Wi-Fi network,
Check the frequency band on your router to ensure that it allows 2.4 GHz network mode transmission.
Ensure that your mobile phone is on the WiFi and ensure that the WiFi network is active and functional
Press the RESET button for 5-10 seconds to Reset your camera.
Open EZVIZ mobile app and select the camera that displays its status as "Offline"
Go to the camera settings page
Click on the Wi-Fi Configure tab
Select your WiFi network and Enter the password
Follow the prompt to complete the setup
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