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Writer's pictureSooraj AV

How to resolve DVR/ NVR offline status?

Updated: Jul 4


DVR/ NVR offline

Resolving DVR/ NVR offline status can depend on the specific make and model of your CCTV system. However, here are some general steps to troubleshoot:


  1. Check power and connections: Ensure that the DVR/ NVR is properly plugged in and that all connections are secure.

  2. Check network connections: If your DVR/ NVR is connected to a network, make sure the network cables are properly connected and that the network itself is functioning correctly.

  3. Reboot the DVR/ NVR & Modem: Sometimes a simple reboot can resolve offline status. Try turning the DVR/ NVR & Modem off and then back on again.

  4. Did you changed your Internet service provider (IPS) or Modem, Router etc? If yes please check for anyr IP address changes or WiFi password changes. As well as any Firewall Rules.

  5. Check your mobile has an active internet connection.

  6. Contact technical support: If none of the above steps resolve the issue

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